Home / Shipping & Returns
Everything you need to know about how we ship your order, and what to do if something isn't right.
Last updated: October 14, 2026We currently ship orders to addresses within the United States. If you live outside the US and would like to order, please contact us before placing your order and we will let you know whether we can ship to you and what it will cost.
Business days are Monday to Friday, excluding US public holidays. During busy periods, such as the weeks before a conference or the holiday season, processing may take a little longer.
The shipping cost for your order is calculated and shown at checkout before you complete payment.
When you place an order you will receive an order confirmation by email. You can also view your orders at any time under My Account.
If you have not received your order within the expected time, please email info@shadeenanglin.org with your order number (or a screenshot of your order confirmation) and we will look into it right away.
Please check that your shipping address is complete and correct before you pay. We are not responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, contact us as soon as possible. If your order has not yet shipped, we will do our best to update it.
You may return or exchange unworn, unwashed apparel in its original condition within 14 days of delivery. Please note that T-shirt colours may vary from the colour selected due to limited availability. Colour variation alone is not considered a defect.
Email info@shadeenanglin.org with your order number and the item(s) you would like to return or exchange. We will reply with return instructions. Please do not send items back without contacting us first.
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs.
If your order arrives damaged, or you received the wrong item, please email us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a refund at no extra cost to you.
Once we receive and inspect a returned item, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear on your statement.
Original shipping charges are not refundable, except where the item arrived damaged or incorrect.
Conference tickets are non-refundable, but they are transferable. If you can no longer attend, you may give your ticket to someone else. Simply email us the name of the new attendee and your order number.
If the ministry cancels an event, ticket holders will receive a full refund. If an event is rescheduled, your ticket will remain valid for the new date, or you may request a refund.
Donations are gifts to the ministry and are generally non-refundable. If you made a donation in error, for example a duplicate payment or the wrong amount, please contact us within 14 days and we will review your request.
